We will make all efforts to process and ship your order within 1 business day of your order placement, providing that all items are currently in stock. If something is temporarily out of stock, you will be notified within 24 hours of placing your order when the expected ship date will be of the out-of-stock item. Alternatively, if you wish to have the items in your order shipped separately, please let us know that you prefer this option when you are notified that an item is out of stock.
Frequently Asked Questions
How do I get in touch with Malestrom?
You can contact Malestrom at the address, phone number or e-mail below or click to send us an e-mail:
33490 Date Palm Drive, #218
Cathedral City, California 92235
Phone / FAX: 1-415-380-1890
How do a I search for specific product?
Since our website is equipped with a search engine, simply type in the keywords (such as brand name or product type) into the search field located in the top right corner of our homepage and hit the "Go" button.
Are your products appropriate for sensitive skin?
All the products on our website have been carefully selected and screened. You will find in our product descriptions, our recommendations for appropriate skin types as well as a list of ingredients to help you decide whether it is appropriate for you.
How do you decide which products to carry?
We do our best to stock a wide range of products to suit the every need of our many customers. We try and choose hypoallergenic products with the highest quality ingredients. We also avoid carrying products that are harmful to the environment or have been tested on animals.
What forms of payment do you accept?
We accept Visa, Mastercard and American Express for all orders through our website or by mail, phone or FAX. If paying by regular mail, we will also accept money orders in US dollars. For more details you can review our payment options.
Can I e-mail, phone, FAX or mail in my order?
Yes, absolutely! If you want to place your order by phone, call us at (415)380-1890. Have all product information, payment and shipping address details ready. We will also accept orders via e-mail but it's important not to submit any credit card information via e-mail for your own safety; instead, please use our website which uses SSL encryption for your protection. You may also mail or FAX your order to us. Please include your full name, billing & shipping address, complete details about the products you wish to order including sizes and/or selections, and your credit card number including expiration date unless sending a money order. Our address and FAX number can be found on our Contact Us page.
When will my order by processed? If all items are in stock, we will process your order within 24 business hours. If something is out of stock, we will notify you (usually within 24 hours) of the out-of-stock item(s) with an estimated time of arrival. If paying by credit card, we will only charge your credit card when your order is ready to ship. Alternatively, you may request that we ship the available items in your order first and the back ordered items separately at a later time, and you will only be charged for the items in your order at the time they are ready to be shipped.
How will I know if you've received my order? If placing your order via our website, you will receive an order confirmation number upon completion of the check-out procedure and also by e-mail. If placing an order any other way, you will receive a confirmation number from us via e-mail. Otherwise, feel free to call our toll-free number to inquire about the status of your order. Please have all pertinent information ready.
Can I change or cancel my order once it's been placed? You can change or cancel your order after you've placed it, if we have not already shipped it out. For full details about this, please see our policy page.
How safe is online shopping? At Malestrom, we use the latest SSL encryption technology to ensure the security of our website. You can rest assured that no personal information you provide us will fall into the wrong hands. We also do not store your credit card details online so there is no chance of it falling into the hands of a third party.
What's your return & exchange policy? Our return & exchange policy is fully disclosed on our policy page.
How much is shipping and what methods of delivery do you use? For a limited time, we offer free standard shipping within the contiguous US states and Canada for orders over $50. We prefer to use the United States Postal Service, however, if you prefer another shipping method, please ask us about it. All details about our shipping methods and prices can be found on our Shipping Policies page.
How can I check on the status of my order?
Use our tracking page to track your order or simply call or e-mail us with your confirmation number, name and shipping address and we will be happy to assist you.
What do I do if my order hasn't arrived?
If your order has not arrived within the posted delivery times, please contact us by e-mail or phone with your order confirmation number, name and shipping address. We will be happy to help you.
What do I do if the question I have isn't answered on this page? Don't fret, send us an e-mail and we will reply to your enquiry right away, usually within 24 hours or sooner.